Shipping policy
Shipping Policy
Thank you for shopping with LilyMoon. We're so excited to send a little piece of self-care your way.
Processing Time
All orders are processed within 1–2 business days (Monday to Friday).
Orders placed on weekends or public holidays will be processed on the next working day.
Once your order has been dispatched, you will receive a tracking link via email where available.
Delivery Options
Ireland
All Irish orders are shipped via An Post Tracked Delivery.
Standard Delivery: €4.99
Estimated delivery within 2–3 business days after dispatch.
Express Delivery: €7.99
Estimated delivery within 1–2 business days after dispatch.
Free Delivery: Available on all Irish orders over €50.
Northern Ireland
Standard Delivery: £5.00
Free Delivery: Available on orders over £100.
Estimated delivery within 2–5 business days after dispatch.
United Kingdom
Orders to the United Kingdom are shipped via An Post International Tracked Service.
Standard Delivery: £12.00
Estimated delivery within 5–10 business days after dispatch.
Please note that any customs duties, import taxes, handling fees or clearance charges are the responsibility of the customer.
European Union
We currently ship to selected EU countries using An Post International Tracked Delivery.
Standard Delivery: €14.99
Estimated delivery within 5–10 business days after dispatch.
Customs duties, VAT, import taxes or handling fees may apply depending on your country and are the responsibility of the customer.
United States
Standard Delivery: $30.00
Estimated delivery within 5–15 business days after dispatch.
Customs duties, import taxes and any applicable fees are the responsibility of the customer.
Canada
Standard Delivery: $50.00
Estimated delivery within 5–15 business days after dispatch.
Customs duties, import taxes and any applicable fees are the responsibility of the customer.
If your country is not available at checkout, products may appear unavailable. Please contact us at info@lilymoon.ie and we will do our best to accommodate your order.
Pre-Orders
If an item is available for pre-order, the estimated dispatch date will be displayed on the product page.
Orders containing both in-stock and pre-order items will be shipped together once all items are available, unless otherwise stated.
Delivery Delays
While we aim to dispatch and deliver orders within the estimated timeframes provided, delivery dates are estimates only and are not guaranteed.
Delays may occasionally occur due to circumstances beyond our control, including adverse weather conditions, customs inspections, transportation disruptions, industrial action, carrier delays or postal service disruptions.
Please note that delivery times may be longer during peak seasonal periods, including Christmas, Black Friday, public holidays, promotional events and other periods of exceptionally high postal demand.
LilyMoon is not responsible for delays caused by third-party delivery providers, customs authorities or circumstances beyond our reasonable control. However, we will always do our best to assist and keep you informed of any significant delays affecting your order.
Incorrect Address Information
Please ensure your shipping address and contact details are entered correctly at checkout.
LilyMoon cannot be held responsible for delays, failed deliveries or lost parcels resulting from incorrect information provided by the customer.
Lost or Damaged Parcels
If your parcel has not arrived within 10 working days of dispatch (Ireland) or 15 working days of dispatch (International orders), please contact us at info@lilymoon.ie and we will assist in investigating the shipment.
If your order arrives damaged, please contact us as soon as reasonably possible and include photographs of the damage so that we can resolve the issue promptly.
Contact Us
If you have any questions regarding your order, shipping or delivery, please contact us at:
info@lilymoon.ie
We're always happy to help.